SHIPPING POLICY
How do I find out if my order has been shipped?
After completing your order, you will receive a confirmation on the registered phone number and/or email address used at checkout. When your package is picked up by our Logistics Partner, you will receive tracking information to the email address you provided at checkout.
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When should I expect my order to arrive?
Orders are shipped all over India. The speed of delivery is determined by your location. It can take 3-7 business days. Tracking information will be sent to the email address you provided during checkout.
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How much time does it take you to ship an order?
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All orders will be shipped within the next two business days.
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What happens if my package is damaged when it arrives?
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Please refuse any damaged packages. Please notify us as soon as possible. We will either resend the item(s) you ordered or refund your entire payment. Refunds are available only if reported within 7 days of delivery.
How much does shipping cost?
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All orders qualify for standard shipping. In the event of a return, the buyer may be required to pay for shipping. Only on orders below Rs, 999 will be charged Rs. 70.
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RETURN & EXCHANGE POLICY
La Nacre has always worked hard to give our customers a better experience. However, we've noticed that only a few accounts take advantage of our generous return policy. These accounts typically return the majority of the items purchased or refuse to accept our shipments. As a result, our regular customers are unable to purchase these items. To protect our customers' rights, we reserve the right to charge a shipment fee of Rs.70 for all orders and disable the cash on delivery option.
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Returns within 7 days
For defective or damaged products, please contact us at the contact details below to arrange a exchange within a period of 7 days after the shipping date. The product must be in its original packaging. You will be responsible for return freight charges unless you are returning a defective product.
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Once we receive the product, we will process the return for you within 24-48 hours.
If you have a problem with your product, please contact our Customer Support Team as soon as possible. We'll ship you a replacement of the product once the damaged package is returned.​
**In the event of a damaged inner seal, returns/exchange will only be granted based on the Unboxing video taken while unpacking the package.
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POLICY LIMITATIONS (Applicable to all returns)
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– Returns must be requested within 7 days of delivery to be considered for a product exchange.
- Return Exchange requests will be considered only if the product is not used.
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CANCELLATION POLICY
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What is La Nacre's Cancellation Policy?
You can not cancel an order once its placed and in dispatched status.
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